1. RETURN ADDRESS

PAKER SC
UL. TUSZYŃSKA 84
95-030 RZGÓW 

We do not accept cash on delivery shipments. The cost of returning the goods is covered by the Buyer.

2. RETURN PROCESS

– attach the receipt to the package, it is the basis for accepting the return
– the returned goods cannot show any signs of use and must have the original labels attached to the clothing
– attach the basic data inside the package: name and surname / order number / contact phone number / bank account number in the case of cash on delivery payment

3.  EXCHANGE

The product may be exchanged for the same model, in a different color, or size. Availability must be confirmed beforehand. The exchange fee is PLN 18.45, and is the responsibility of the Buyer. 
Please contact the Customer Service Center at 42 227 80 90. 
In the event of a return, the Buyer will be charged double the minimum shipping cost.  

4.  REFUND

Refunds will be made within 14 days of our receipt of your withdrawal notice, although this period may be extended until we receive the returned item or you provide proof of shipment. We will refund your payment to the bank account provided in your return or via PayPal. 

5.  TIME

Withdrawal from the contract must be made within 14 calendar days of receiving the package.

Complaints about Goods

1.The Customer is obliged to immediately upon receipt of the goods in the presence of the courier, to submit any objections to the courier regarding the delivered goods and to inform the Store by e-mail within 6 hours about any irregularities found that may be attributable to the Store, with the obligation to prepare and send appropriate photographic documentation under pain of admitting that any irregularities described later are not the Store’s responsibility. The Customer is obliged to check the goods immediately after receiving them in the presence of the courier and raise any objections to the courier regarding the delivered goods and, within 6 hours, inform the Store by e-mail about any irregularities found that may be attributable to the Store, with the obligation to prepare and send appropriate photographic documentation under pain of recognizing that any irregularities described later will not be the Store’s responsibility.

2.The Seller informs that he is obliged to deliver goods free from defects. The Seller informs that he is obliged to deliver goods free from defects.

3.Complaints regarding the provision of services electronically by the Seller or regarding purchased goods may be submitted in writing to the Seller’s address given above or by e-mail to the following e-mail address: packer.office@gmail.com Complaints regarding the provision of services electronically by the Seller or regarding purchased goods may be submitted in writing to the Seller’s address given above or by e-mail to the following e-mail address: paker.office@gmail.com

4.The complaint should include: the order number (or other data enabling its identification), the Customer’s contact details enabling a response to the complaint, and a description of the event that is the basis for the complaint. The complaint should include: the order number (or other data enabling its identification), the Customer’s contact details enabling a response to the complaint, and a description of the event that is the basis for the complaint.

5.The Seller will respond to the complaint within 14 days from the date of its receipt by the Seller, and if this is not possible, the Customer will be informed within this period when the complaint will be considered. The Seller will respond to the complaint within 14 days from the date of its receipt by the Seller, and if this is not possible, the Customer will be informed within this period when the complaint will be considered.

6.The Seller is not the manufacturer of the goods. The Manufacturer is liable for the warranty for the Goods sold under the terms and for the period specified in the warranty card. If the warranty document provides such a possibility, the Customer may submit warranty claims directly to an authorized service center, the address of which is provided in the warranty card. The Seller is not the manufacturer of the goods. The Manufacturer is liable for the warranty for the sold Goods under the terms and for the period specified in the warranty card. If the warranty document provides such an option, the Customer may submit warranty claims directly to an authorized service center, the address of which is provided in the warranty card.

7.The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the operation of the Online Store at the addresses provided above. In the notification, the Customer should provide their name, surname, mailing address, type, and date of the irregularity related to the operation of the Store. The Seller undertakes to review each report within 14 days, and if this is not possible, to inform the Customer within that period when the report will be reviewed. The Customer is obligated to immediately notify the Seller of any irregularities or interruptions in the operation of the Online Store at the addresses provided above. In the notification, the Customer should provide their name, surname, mailing address, type, and date of the irregularity related to the operation of the Store. The Seller undertakes to review each report within 14 days, and if this is not possible, to inform the Customer within this period when the report will be reviewed.