I. Definitions

1. „Seller” – Firma Konfekcyjna „Paker” Spółka Cywilna Agnieszka Pryszczewska, Piotr Pryszczewski with its registered office in 95-030 Rzgów, ul. Rzemieślnicza 35, registered under the Tax Identification Number PL7290204624

, e-mail: packer.office@gmail.com, 

2. „Online Store” (Store) – the online store located on the website www.paker.net.pl and its subpages.

3. „Customer” – any person who has entered into an agreement with the Seller to open an account in the Store or has placed an order without opening an account in the Store; this term also includes a person who does not have an Account and is in the process of placing an order,

4. “Goods” – products presented in the Online Store;

5. „Order” – a declaration of will of the Customer, aimed directly at concluding a sales contract, specifying in particular the type and quantity of Goods.

6. „Sale” – a sales agreement for goods offered in the Store under the terms and conditions specified in these Regulations and on the website www.paker.net.pl concluded between the Seller and the Customer using the Store’s website;

7. „Registration” – provision by the Client of all data necessary to verify the Client, conclude and perform the contract and issue documentation appropriate for a given transaction;

8. „Regulations” – these Regulations for the provision of services by electronic means within the online store www.paker.net.pl. Customers can access these Regulations at any time via the link on the home page of the website www.paker.net.pl, download it and print it.

9. „Policy” – Privacy Policy available at www.paker.net.pl/content/2-polityka-prywatnosci

10. „Account” – the Customer’s account created by him in the Store in accordance with the principles set out in the Regulations,

11. „Consumer” – a person defined in Article 22(1) of the Civil Code, i.e. a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her professional or business activity.

12. Reservations:

• in accordance with applicable law, the Seller reserves the right to limit the provision of services via the Online Store to persons over the age of 18. In such a case, potential Customers will be notified thereof.

II. General provisions.

1. The Regulations define the rules for the provision of electronic services by the Seller to Customers, which include enabling them to: conclude online sales contracts for goods in the Store’s assortment at the prices listed on the relevant Store subpages after registering with the Store or, in the case of introducing such functionality, without the need for prior registration with the Store. The Regulations specify in particular:

a) rules for registering and using an account in the online store;

b) terms and conditions for making electronic reservations of products available in the online store;

c) terms and conditions for placing Orders electronically within the online store;

d) rules for concluding Sales Agreements using the services provided within the Online Store.

2. The content presented on the Store’s websites, in particular announcements, advertisements, price lists and other information, does not constitute an offer within the meaning of Articles 66 and 66(1) of the Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

3. The Seller may modify the Store’s assortment, product prices, and conduct and cancel promotional campaigns. These changes do not affect existing sales agreements for individual products concluded with Customers.

4. A purchase may be made in the Store after providing full details of the Customer’s business activity and address details when placing an order as part of the Registration process.

5. To use the Store, the Customer’s computer or other device does not need to meet any special technical requirements. All that is required is internet access, an email address, and a standard operating system and web browser.

6. To properly use the Store and place an order, cookies must be enabled in your web browser. Cookies are used to maintain the Customer’s session after logging in and to maintain the ordering process. They can then be deleted using the appropriate options available in your web browser or other software. Detailed information regarding cookies can be found in the Policy.

III. Rules for using the Online Store

1. Anyone wishing to enter into a contract with the Seller should register by completing and accepting the Store’s registration form. The previously registered entity simply needs to register with their existing account using the password provided. The Customer may delete the data provided during the registration process at any time. After registration, the Customer may edit their data and place orders. The Seller recommends that the Customer carefully store their Store login details to prevent unauthorized access.

2. To complete the registration procedure in the Store, acceptance of the Regulations and the Policy is necessary.

3. The Seller may deprive the Customer of the right to use the Online Store, as well as limit his access to some or all of the resources of the Online Store, with immediate effect, in the event of a breach of the Regulations by the Customer, and in particular when the Customer:

• provided false, inaccurate or outdated data, misleading or violating the rights of third parties during registration in the online store,

• committed an infringement of the personal rights of third parties through the online store, in particular the personal rights of other customers of the online store,

• engages in other behaviors that the Seller considers to be inconsistent with applicable law or general principles of using the Internet or detrimental to the good name of the Seller.

4. A person who has been deprived of the right to use the online store may not re-register without the prior consent of the Seller.

5. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the level of threat to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.

6. The Customer is obliged in particular to:

• not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,

• use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,

• refrain from taking actions such as: sending or posting unsolicited commercial information (spam) within the Online Store,

• use the Online Store in a way that is not burdensome for other customers and the Seller,

• use any content posted on the Online Store only for personal use,

IV. Procedure for concluding a Sales Agreement

1. In order to conclude a sales contract via the Online Store, please visit the website www.paker.net.pl, select clothing, haberdashery, accessories and accessories, and perform subsequent technical steps based on the messages displayed to the Customer and the information available on the website.

2. The Customer selects the Goods to be ordered by adding them to the shopping cart.

3. When placing an Order – until the „Order” button is pressed – the Customer has the option to modify the entered data and the Product selection, e.g., add additional items to the cart, remove items from the cart, or cancel the purchase. To do this, the Customer should follow the displayed messages and the information available on the website.

4. At this stage, the Customer should select a payment method. The summary will provide information about delivery and the selected payment method, as well as their costs. The amount payable (order value) will also be updated by adding the fees for the selected payment methods and delivery charges.

5. After adding all the goods the Customer wishes to order to the cart and verifying or completing the shipping information, the cart should be checked for accuracy. At this stage, the Customer can also add comments to the order. The goods displayed in the summary, along with their quantity and prices, as well as the selected shipping and payment method and their costs, constitute the Seller’s offer to the Customer to purchase these goods.

6. After the Customer using the Online Store has provided all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information regarding:

a) the subject of the order,

b) the unit and total price of the ordered products or services, including delivery costs and additional costs (if any),

c) selected payment method,

d) selected delivery method,

e) delivery time,

7. In order to send an Order, it is necessary to accept the Regulations, provide personal data marked as mandatory and press the „I am ordering with an obligation to pay” button.

8. By submitting an Order, the Customer accepts the Seller’s offer, as referred to in the above paragraph, and results in the conclusion of a sales agreement between the Customer and the Seller, in accordance with the Terms and Conditions. The sales agreement is concluded in Polish, with the content consistent with the Terms and Conditions.

9. After placing the Order, the Customer receives an e-mail entitled „Order No….”, containing the final confirmation of all essential elements of the sales contract.

10. If the „Prepayment” payment method is selected, the Customer will be redirected to the website of the online payment provider after clicking the appropriate tab. Payments are processed in accordance with the terms and conditions available on the website of the online payment provider.

V. Delivery and Payment

1. Delivery of the Goods takes place to the address indicated by the Customer when placing the Order.

2. Delivery of the ordered Goods is made by courier or by personal collection by the Customer upon prior payment of the price.

3. The methods, costs and deadlines for delivery of goods and payment processing are specified each time an order is placed.

4. The Customer has the option to pay the price, unless the Seller has disabled a given payment method when placing the order:

a) by transfer to the account number indicated when placing the order,

b) payment via Przelewy 24,

c) payment via PayPal (only in PLN),

d) cash on delivery to the courier,

5. After the order has been fulfilled, an electronic invoice documenting the given order will be sent to the e-mail address provided by the Customer within the meaning of the Act of 11 March 2004 on tax on goods and services (consolidated text: Journal of Laws of 2011 No. 177 item 1054).

VIII. Complaints regarding Goods

1. The Customer is obliged to immediately upon receipt of the goods in the presence of the courier, to submit any objections to the courier regarding the delivered goods and to inform the Store by e-mail within 6 hours about any irregularities found that may be attributable to the Store, with the obligation to prepare and send appropriate photographic documentation under pain of recognizing that any irregularities described later are not the Store’s responsibility.

2. The Seller informs that he is obliged to deliver goods free from defects.

3. Complaints regarding the provision of services electronically by the Seller or regarding purchased goods may be submitted in writing to the Seller’s address given above or by e-mail to the following e-mail address: paker.office@gmail.com

4. The complaint should include: the order number (or other data enabling its identification), the Customer’s contact details enabling a response to the complaint, and a description of the event that is the basis for the complaint.

5. The Seller will respond to the complaint within 14 days from the date of its receipt by the Seller, and if this is not possible, the Customer will be informed within this period when the complaint will be considered.

6. The Seller is not the manufacturer of the goods. The Manufacturer is liable for the warranty for the Goods sold under the terms and for the period specified in the warranty card. If the warranty document provides such a possibility, the Customer may submit warranty claims directly to an authorized service center, the address of which is provided in the warranty card.

7. The Customer is obligated to immediately notify the Seller of any irregularities or interruptions in the operation of the Online Store at the addresses provided above. In the notification, the Customer should provide their name, surname, mailing address, type, and date of the irregularity related to the operation of the Store. The Seller undertakes to review each report within 14 days, and if this is not possible, to inform the Customer within that period when the report will be reviewed.

IX. WITHDRAWAL FROM THE CONTRACT

If the Customer is a Consumer, or if the Customer is an individual entering into a sales agreement in an online store that is not directly related to their business activity, and the content of the agreement indicates that it is not of a professional nature for that person, arising in particular from the subject of their business activity, disclosed pursuant to the provisions of the Central Registration and Information on Business, then the Customer has the right to withdraw from the sales agreement concluded with the Seller, without giving reasons, within 14 days from the date on which the Customer acquired possession of the item or on which a third party other than the carrier and indicated by the Customer acquired possession of the item. If the subject of the agreement is multiple items delivered separately, this period expires after 14 days from the date on which the Customer acquired possession of the last item or on which a third party other than the carrier and indicated by the Customer acquired possession of the last item.

To exercise the right to withdraw from the contract, the Customer should inform the Seller of his/her decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing sent by post to the store’s address or by e-mail to the Seller’s e-mail address)

The above-mentioned right to return cannot be exercised by persons who purchase the goods in connection with their business activity and additionally request the issuance of a VAT invoice.

The right to withdraw from the contract does not apply if the subject of the service are goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons (traces of cosmetics), if the package was opened after delivery.

In the event of withdrawal from the contract, the Seller will refund all payments received from the Customer, including the costs of delivery (excluding additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller), immediately, and in any event no later than 14 days from the date of receipt of the Customer’s notice of withdrawal from the contract. The Seller will refund the payments using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution and it does not incur any additional costs.

The Seller may withhold reimbursement until receipt of the goods or until proof of their return is provided, whichever occurs first.

The Customer should return or hand over the item to the Seller immediately, and in any event no later than 14 days from the date on which they notified the Seller of their withdrawal from the contract. The deadline is met if the Customer returns the item before the 14-day period expires.

The customer bears the direct costs of returning the goods.

The Customer is only liable for any reduction in the value of the item resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the item.

The store does not accept cash on delivery parcels.

X. Dispute Resolution and Final Provisions

Any disputes arising between the Seller and the Customer who is not a consumer shall be settled by the court having jurisdiction over the Seller’s registered office.

We would like to inform all consumers who have purchased goods from our company online that, in accordance with the Regulation on online dispute resolution for consumer disputes and the Directive on alternative dispute resolution for consumer disputes, information on resolving disputes involving consumers arising from online transactions, the related procedure, and in particular on filing complaints related to online transactions, is available on the website:

https://ec.europa.eu/consumers/odr

You can also contact the national contact point with any questions. One of their advisors will be happy to assist you with any questions you may have regarding filing a complaint. In Poland, the national contact point is located at Plac Powstańców Warszawy 1, 00-950 Warsaw, phone number: 0048 22 55 60 333, email: kontakt.adr@uokik.gov.pl